Dr. Karissa Thomas
CLAIM THE LEAD: TRANSFORMATIONAL LEADERSHIP FOR INSURANCE ADJUSTING MANAGERS
You were promoted because you were great at adjusting. Now you are being asked to lead — and no one gave you a roadmap. This book gives you the leadership framework every insurance adjusting manager needs to build high-performing teams, communicate under pressure, and lead with confidence in a demanding industry.
WHO THIS BOOK IS FOR
This book was written specifically for insurance adjusting managers navigating the shift from technical expert to confident leader — newly promoted adjusters stepping into management for the first time, experienced adjusters who have been leading teams without formal leadership training, claims supervisors managing high-pressure workloads while trying to develop their people, regional managers building culture and performance across multiple teams, and anyone in the insurance industry who knows their technical skills are strong but wants their leadership to match.
If you can close a claim but struggle to lead the people who do, this book was written for you.
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WHAT YOU'LL DISCOVERHow to make the transition from top adjuster to confident, respected leader
Why technical expertise alone is not enough to lead high-performing claims teams
How to communicate with clarity, authority, and emotional intelligence under pressure
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WHAT YOU'LL DISCOVERTools for managing team performance without micromanaging or burning out
How to build a leadership identity that commands respect in the claims environment
What transformational leadership looks like inside the insurance industry, specifically
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"You were hired for your adjusting skills. You will be remembered for your leadership. This book bridges the gap."
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Claim the Lead is built specifically for the insurance industry — drawing on leadership research and claims management experience to give adjusting managers a practical, emotionally intelligent framework for leading teams, driving performance, and building a leadership legacy in one of the most demanding professions in the country.
Dr. Karissa Thomas
About
Dr. Karissa Thomas is an award-winning author, speaker, and leadership development professional specializing in leadership transitions, emotional intelligence, and professional development for the insurance industry. As the founder of Efficient Adjuster™ and author of multiple titles for claims professionals, she brings research-grounded, industry-specific leadership tools to adjusters and managers across the country. With a doctorate in Leadership and International Education and over two decades of cross-sector experience, she is the creator of the Mosaic Intelligence Method™.
TAKE THE WORK FURTHER WITH THE EFFICIENT ADJUSTER™ COURSE SERIES
The book gives you the leadership framework. The course series gives you the tools to apply it in the field. Designed specifically for insurance adjusters and claims managers ready to lead with confidence, clarity, and emotional resilience. Fast Emotional Reset Tools for Insurance Adjusters is available now on Udemy — rated 5.0 stars.
Claim the Lead — Transformational Leadership for Adjusting Managers
Fast Emotional Reset Tools for Insurance Adjusters
Coaching Over Control — Transforming Adjuster Leadership
Communication Skills for High-Pressure Claims Environments
Building High-Performing Claims Teams From the Inside Out
keynote
Half-Day Session
Dr. Karissa Thomas brings research-grounded, emotionally attuned leadership to your stage, organization, or conference. This session is designed to inspire, challenge, and equip your audience with tools they can use immediately.
Claim the Lead — Transformational Leadership for Adjusting Managers
Coaching Over Control — Building High-Performing Claims Teams
Emotional Resilience for Insurance Professionals Under Pressure
workshop
Full-Day Intensive
Half-day + Full-day formats available
Customized to your team's goals and culture
Includes take-home frameworks and reflection tools
Half-day + Full-day formats available
Customized to your team's goals and culture
Includes take-home frameworks and reflection tools
ready to lead?
BRING DR. THOMAS TO YOUR ORGANIZATION
Whether you are planning a conference, a professional development day, or a leadership retreat, this work meets your team where they are and moves them forward. Reach out to start the conversation.
ORDER YOUR COPY TODAY
Claim the Lead is available now on Amazon in paperback and digital formats. If you are ready to stop waiting to be handed authority and start leading with the confidence, clarity, and credibility your role demands — this is where you begin.
praise for claim the lead
★★★★★
"A VALUABLE AND EASY-TO-FOLLOW GUIDE FOR PROFESSIONALS IN THE INSURANCE INDUSTRY WHO ASPIRE TO BECOME IMPACTFUL LEADERS."
— BARRY KNOWLES, UNITED STATES
Thank you
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